A valuable tool for reducing telecom expenses and improving productivity

Telecommunications is now one of the top five expenses for most organizations, and managing this expense is more important than ever. Call accounting software can help organizations of all sizes reduce unnecessary telecom expenditures and improve employee productivity. Software packages are available for organizations with as few as 25 extensions in a single location. 

How call accounting is used 

While originally used largely to monitor the expense of long distance calls, today, applications for call accounting software cross all industries and functional groups. Call accounting benefits sales management, customer service, marketing, IT & network security, HR & Legal, and Finance.

How the software works

It's easy to get a basic understanding of how call accounting software works. It collects and analyzes data from your telephone switching system (traditional PBX switch, IP switch, or some combination of both) Whenever a call is placed or received, the software creates and stores a unique call detail record (CDR).

The CDR includes extensive information about the call: length, time, date, cost, number dialed, and more. Call accounting software uses the data in the CDR to produce a wide range of reports that help organizations improve efficiency and reduce unnecessary expenses.

VeraSMART Call Accounting Software

For over 25 years, Veramark has been the industry-leading provider of call accounting software.  Our current product, VeraSMART Call Accounting, builds on this strong foundation by combining the ease of point and click navigation with the control of a built-in robust reporting engine. 

Learn more

To learn more about call accounting software, visit our Call Accounting Solutions Website, email us, or call us at 585-383-6806.