Veramark at a glance
- Developer and integrator of communications management solutions
- Founded in 1983
- Headquartered in Pittsford, New York
- Public company: VERA.OB
- VeraSMART® and eCAS® software solutions
- Provider of Telecom Expense Management (TEM) and Managed Services
- Thousands of installations worldwide
Communications Management Solutions
Since our inception in 1983, Veramark® has consistently delivered high-quality, fully-integrated and scalable software solutions. Veramark communications management software solutions include the VeraSMART Communications Management Suite and eCAS Call Accounting software.
The VeraSMART Communications Management Suite delivers the functionality businesses need today to manage complex communications networks comprised of converging IP and TDM premises-based technologies, mobile and remote workers, wireless devices, and nationally and internationally distributed environments. This totally Web-based application platform is designed with the unique needs of the enterprise in mind. VeraSMART effectively manages resources, boosts organizational efficiency, improves cost management and productivity, and automates work flow process management.
eCAS is a powerful, Web-based call accounting software solution for small- to mid-size organizations. eCAS lets you access business-critical information from virtually anywhere, providing real-time data that improves your ability to make informed business decisions.
Range of Services
Veramark provides a range of services including premises-based, managed services, and Telecom Expense Management (TEM) services. Our TEM solution will not only ensure that customers know exactly what telecommunication services they have, where those services are located and what they cost, but will also ensure that customers are being invoiced correctly and are only paying for services they need. This gives companies the base line of information they need to manage their telecom environment in the most efficient and cost-effective manner going forward.
This broad portfolio of products and services allows enterprises to optimize telecom performance, increase productivity, improve enterprise security, and measurably reduce communications expenses. By utilizing industry-standard databases, secure Web-
browser based user interfaces, and dynamic reporting tools, Veramark's products and services make managing complex communications networks easy and efficient. Veramark's Web-based architecture eliminates the need for client software and makes the solutions accessible from every networked PC in the enterprise.
Unparalleled Customer Support
While our product development engineers are looking to the future and keeping pace with evolving technology, our expert support personnel are helping customers maximize the utility and lifespan of their existing products. Staffed by experienced communications and IT experts, our team is focused on rapid implementation, trouble-free operation, and administrator satisfaction.
Our Rochester, New York based technical support team is available Monday through Friday from 8:00 AM to 8:00 PM EST, and we offer 24/7 online support for active maintenance customers through our support website.
Distribution
Veramark markets and sells its solutions directly and through leveraged distribution channels to customers ranging from the Fortune 500®, small businesses as well as the public sector, including government agencies and the military—Comcast Corporation, HJ Heinz, Hearst Communications, FEMA US Department of Homeland Security, the University of California San Francisco Medical Center, and other leading organizations. Veramark distribution partners include:Avnet Inc., Catalyst Telecom, Comstor, Embarq Corporation, Ingram Micro, Jenne Distributors, Voda One, and the Westcon Group.