Leverage the experience of our TEM experts to maximize telecom savings and minimize demands on your staff.

Veramark® business process outsourcing (BPO) services for wireless and wireline networks let you leave telecom expense management to the experts while you focus on core capabilities and strategic objectives. You retain full Web access to the VeraSMART® system (Veramark's TEM-enabling technology) to monitor performance, control process workflows, and generate reports as desired.

Benefits of Veramark BPO services

• Experience: Veramark has been delivering telecom expense management solutions for more than 25 years
• Self-funding: By leveraging the experience of our service teams, our BPO customers benefit from substantially reduced implementation cycles, and usually pass the break-even point in just a few months,
• Fully integration: Veramark business process outsourcing solutions are characterized by seamless integration of technology and services.

You can take advantage of any or all of our BPO services to match your requirements.

Invoice management

Veramark's invoice management BPO services streamline invoice receipt, processing, and payment for your wireless and wireline services.

• Invoice loading: Veramark can efficiently consolidate invoices, convert paper invoices to e-Bills, and load all your telecom invoices into the VeraSMART system.
• Invoice processing: After invoices have been loaded, Veramark can manage the entire process of payment and expense optimization—for a single monthly fee.

Dispute management

Our TEM business process outsourcing team works directly with your vendors every day. We will vigorously pursue the recovery of credits on your behalf for any carrier overcharges.

Ordering and provisioning management

Veramark can help you gain visibility into, and control over, your wireless and wireline purchasing. This service virtually eliminates off-contract orders and ensures that you meet your minimum annual revenue commitment (MARC) contract requirements.

Advanced help desk services

• Wireless: Our help desk team will assist callers in resolving issues related to wireless device problems and usability issues. Every call is answered promptly by trained professionals in our U.S. call center.
• Wireline: If wireline service fails at any of your locations, one call or email to our centralized help desk will get your dial tone back. We make it our business to know every local telecom provider servicing each of your offices, so we know exactly who to call and how to get fast action to resolve connectivity issues

To learn more about Veramark business process outsourcing services, download our BPO Services Brochure, call us at 585-383-6806 or email to info@veramark.com