Fortune 500® company saves over $5.7M in first year with Veramark Telecom Expense Management (TEM) solution
With over 3,700 nationwide retail locations, more than 21,000 wireless devices, and over 150,000 communications lines, our client was spending over $150 million annually on domestic telecommunications. Each business center and branch location generated significant telecom expenditures. Telecom services were delivered through a large number of providers and each supplied invoices in various formats. The client was struggling with the management of their wireless devices, an unknown inventory of services, and a significant lack of overall control of their telecom expenses.
Implementation began in January 2007 and was completed fourteen weeks later. During the first nine months, the solution generated $5.7 million in verified savings and credits, as well as additional soft dollars resulting from improved productivity, faster invoice processing, and better decision support. Full story >
Highmark Inc.
Highmark Inc., a non-profit corporation headquartered in Pittsburgh, PA, offers a variety of healthcare products and services. When Highmark combined the Western and Central Pennsylvania offices into a single telemanagement system and simultaneously upgraded their PBX system, they needed a new communications management solution. Because their Veramark® software had worked so well for them in the past, Highmark upgraded to VeraSMART® to support its 17,000 extensions distributed throughout 14 sites. Full story >
ESL Federal Credit Union
ESL Federal Credit Union provides financial services for the greater Rochester, NY area, as well as for ESL members throughout the United States and overseas. Management selected Veramark's Web-based eCAS® software because they needed a convenient way to access employee call records at any of their 20 branch locations. Full story >
Automatic Data Processing (ADP)
ADP, a Fortune 500® company with a worldwide presence, offers a broad spectrum of computerized transaction processing and data communications services. ADP's Atlanta, GA office chose eCAS as a replacement call accounting system for its 15 business units, 2000 employees, and 5500+ extensions. Full story >
PAR Technology Corporation
PAR Technology Corporation, a New Hartford, NY based corporation that employs some 900 workers, replaced its old call accounting system with eCAS. Management has found that eCAS is easier to use and much more intuitive. Full story >