Today, IT departments are faced with the challenge of managing a range of diverse software and hardware products from various vendors. This has led to tremendous complexities in service management, especially within enterprise-class companies. IT departments must have the flexibility to quickly integrate new solutions into already existing IT infrastructures. They must manage the integration and support of a whole range of new technologies to support emerging business trends.
The time and resources needed to keep these
heterogeneous and increasingly complex IT environments up and running eats away a big slice of businesses' already shrinking IT budgets. Businesses are in urgent need of a solution that helps them to reduce the total
cost of ownership of their IT infrastructure –
while maintaining service levels.
Our Managed Services team is committed to understanding the needs of our customers, identifying the appropriate resources and delivering business solutions that meet your specific requirements.
Managed Services Options
Hosted ASP Solution
- We provide all communications management hardware and software
- We perform daily back-up and monthly archiving of all data with off-site data storage for the life of the agreement
- You manage directory updates/MACDs via an easy-to-use Web interface
- You run all scheduled and ad-hoc reporting via Web interface
Fully Outsourced Solution
- We provide and operate all communications management hardware and software
- We perform all daily system administration, backup and archiving, proactive monitoring, and administration of MACDs
- We provide all schedule and ad-hoc reporting with 24-hour (or less) turnaround
- You maintain Web interface, full access to self-monitor the system and query reports as desired
Advantages of Managed Services
- Dedicated, optimized servers maintained in a secure environment
- End-to-end Web access
- Industry-leading service delivery and customer support
- Knowledgeable technical support in a wide range of telemanagement offerings
- Customer-centric account management
Partnering with Managed Services will allow your company to:
Rapidly implement advanced technology while leveraging our 20+ years of experience for your organization's benefit
- Eliminate the internal resource drain—including the costs of training, hardware, and software—required to support service management functions in-house
- Realize anywhere from 5–25% in telecommunications savings
- Take advantage of our call record archiving so your historical data is conveniently available to you whenever you want to access it
- Simplify cost allocation across departments or cost centers
- Optimize network performance and trunking
- Determine when and where you may need to acquire new telecom equipment or additional network capacity
- Identify inbound and outbound calling patterns
- Detect toll fraud and abuse before a small problem grows into a big one