Online Support

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Customers with an active Veramark® maintenance agreement have complete access to all the useful resources available within our online support site 24/7.

Simply click on the Tech Support Website link above and enter your product serial number to gain access to the site. Your product serial number can be found on the "About eCAS®" or "About VeraSMART®" page within the software.

The Veramark Customer Support website gives you complete access to product documentation, FAQs, training videos, and download product upgrades/hot-fixes, access product updates (such as V&H default rate tables) and much more.

If you do not have or cannot find your product serial number, please contact our Sales Support team at 585.383.6806 or via our Contact Us page.

Phone Support

Our Rochester, New York based Technical Support team is available to assist you Monday through Friday from 8:00 AM to 8:00 PM EST.

eCAS® Helpline: 585.381.0115
VeraSMART® Helpline: 585.249.3310

Remote Access Support

With today's tightly-secured information technology environments, Veramark is committed to ensuring your network security while also providing the outstanding technical support you have come to expect.

Remote access to your eCAS or VeraSMART system increases our ability to properly support your product. For detailed instructions please login to the Support Website to view the remote access procedures.

When systems require remote access, our Customer Support team utilizes the GoToMyPC Remote Access application, which is fully HIPAA Compliant. For further information on HIPAA Compliancy as it pertains to GoToMyPC, please visit https://www.gotomypc.com