Communications management on a global scale
Version 8.0 introduces new international capabilities to help multinational organizations manage and reduce the cost of their global communications. This new optional functionality is designed for customers with switches located outside the North American Numbering Plan (NANP), and provides multi-currency call detail record (CDR) rating for more than 130,000 city and country codes around the world.
The International option provides multi-currency, international call detail records (click image to enlarge)
International call rating is based on a city/country code table that Veramark updates quarterly for customers under maintenance who have selected the international option. Custom tables are available upon request for customers who have negotiated custom rates with their carriers.
VeraSMART Call Accounting (included with Call Analytics, the core component of the VeraSMART Suite) will calculate charges for international calls based on the IP-PBX or PBX CDR source input, or trunk group, and the non-North American Numbering Plan (non-NANP) chosen by the user. VeraSMART 8.0 supports two optional non-NANP rate plans, plus standard features that allow user-defined rate plans, rating overrides and Value Added Tax.
Non-NANP international rate plan
This option covers both inter- and intra-country calls as described below:
- Inter-country calling – VeraSMART Call Accounting calculates non-NANP inter-country tariff rates for calls placed from an international-based site to other countries.
- Intra-country calling – VeraSMART Call Accounting calculates tariff rates for calls placed from a Non-NANP site to locations within the same country (i.e. "national" calls).
Non-NANP local rate plan
Under this option, Veramark will provide local calling area data on a per-country basis. The International Rate Table Service is a pre-requisite for this option. Meter pulse rating is supported, with the user entering the rate per pulse. A new switch front end may be required.
User-defined rate plans and CDR rating overrides
VeraSMART supports, as a standard feature, user-defined one- or two-tiered, flat-rate plans, such as processing calls dialed through a discount service provider. The user can override rate plans using the Special Call Processing feature. For example: Based on a dialed digit string, apply a flat-rate cost per minute to the call.
Multi-currency conversion
VeraSMART will convert tariff rates to U.S. dollars based on the conversion rate set as CDRs are rated. This feature applies to both user-defined and standard international rate tables. Conversion rates can be updated by the user at any time. Users can re-cost CDRs that have already been rated and stored in the database by entering a new currency conversion rate and using the VeraSMART re-rating feature to apply the new rate by Rate Plan, CDR Source, and Date Range.
In addition to storing the rated call price in U.S. dollars, VeraSMART will store the local currency equivalent at rating time. The user can export this data via EZ-Share.
Got a global organization? Get a global communications management solution. Put the power of VeraSMART International call rating to work for your organization—call us today at 585.381.6806 to schedule a demonstration.