Whether you are a realtor, accountant, lawyer, architect, consultant, or any other professional who provides services to clients, you work hard to provide the highest quality of service possible. Shouldn't you make sure you are not paying too much for your telephone network and that you are being completely paid for all those valuable services you provide over the phone?
Veramark's communications management solutions simplify the optimization of your telecommunications network, providing you the knowledge you need to figure out precisely how much network capacity your practice requires. In addition, Veramark's call accounting and telemanagement solutions make capturing, itemizing, and billing back for your time easier and more accurate than ever before.
Providers of professional services face a number of common challenges, including these:
- Accurately measuring and charging back for billable time spent on the telephone with clients
- Having enough trunking capacity to handle your call volume, but not so much that you are overpaying for your telephone service
- Successfully negotiating optimal phone rates for your practice, based on call volume and usage
- Making sure you are adequately staffed during the hours clients are most likely to call
Veramark's call accounting and telemanagement products provide solutions to these vital issues that regularly confront providers of professional services:
- Implementation of a call accounting system reduces telecom usage costs by 5 – 25% for most businesses
- Easy-to-understand reports highlight busy phone hours, calls answered and unanswered, and actual trunk utilization, enabling you to utilize your telephone system to its full advantage
- Calls can be easily tracked and associated to the calling party, giving you control over phone use
- Toll fraud alarms and reports by individual detect abuse of phone privileges, allowing you to take corrective action before a small problem becomes a big one
Using account code reports available in Veramark's call accounting software, you can easily allocate telephone costs to your clients.