Any easy way to initiate and track work/service request tickets

The Online Ticket Manager allows corporate network users to initiate work/service request tickets and track their status online.

Administration is carried out at the VeraSMART® server.  This includes determining how information will appear to users, as well as implementing ticket workflow.  Online Ticket Manager is a separately-installable option of the Work Order Management module.

VeraSMART is designed with the unique needs of the enterprise in mind. The totally Web-based VeraSMART application platform delivers the functionality businesses need to manage complex communications networks.

The VeraSMART Communications Management Suite includes the following modules: Directory, Allocation, Call Accounting, Invoice Management, Asset and Inventory Management, Work Order Management, Online Ticket Manager, and Online Directory—all of which can be combined and configured to meet your specific business needs.  The VeraSMART suite is available as a premises-based, hosted, or managed service solution.

Put the power of the VeraSMART Communications Management Suite to work for your organization—call us today at 585.381.6806 to schedule a demonstration.