The power to define and control your business processes

The VeraSMART® Work Order Management module enables enterprise process control by allowing you to create user templates and rules that define and enforce your business processes—all while maintaining peak productivity.

VeraSMART Work Order Management Module (click image to enlarge)

This module is so flexible, it can be designed to support virtually any work flow requirement such as managing and tracking help-desk tickets, tracking and documenting facilities management work orders, MACD, provisioning, and much more.

With the Work Order Management module you can configure and implement your workflow system, keeping your processes running smoothly, efficiently, and within your guidelines.  Use the module's powerful, built-in user configuration settings to:

• Effectively track trouble tickets, work requests, and customer service requests
• Define different status transition paths for different classes of tickets and configure ticket rules to enforce your operating procedures
• Create escalation tickets that trigger actions based on lapsed time, urgency, ticket types, or other factors that you define as critical. You can configure the module to notify a supervisor by email if a ticket remains unassigned after a user-defined time period
• Use the VeraSMART platform's powerful reporting engine to deliver the information you need to help you keep your service environment processes on track
• Create, track and report on user-defined fields (UDFs)
  

The Work Order Management Module can be combined with the optional Online Ticket Manager, a Web-based tool that allows non-system users to submit and track their own service and trouble ticket requests.

VeraSMART is designed with the unique needs of the enterprise in mind. The totally Web-based VeraSMART application platform delivers the functionality businesses need to manage complex communications networks.

The VeraSMART Communications Management Suite includes the following modules: Directory, Allocation, Call Accounting, Invoice Management, Asset and Inventory Management, Work Order Management, Online Ticket Manager, and Online Directory—all of which can be combined and configured to meet your specific business needs.  The VeraSMART suite is available as a premises-based, hosted, or managed service solution.

Efficiently manage work flows increase levels of support, eliminate communications bottlenecks and stop problems from falling through the cracks. The VeraSMART Work Order Management module gives you the means to achieve all these goals (and much more). Call us today at 585.381.6806 to schedule a demonstration.