Expert Assistance from Experienced Technicians

Online Technical Support

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Customers with an active Veramark® maintenance agreement have complete access to all the useful resources available within our online support site 24/7.

Phone Support

Our Rochester, New York based Technical Support team is available to assist you Monday through Friday from 8:00 AM to 8:00 PM EST.

VeraSMART Helpline: 585.381.0115

Remote Access Support

With today's tightly-secured information technology environments, Veramark is committed to ensuring your network security while also providing the outstanding technical support you have come to expect.

Remote access to your VeraSMART system increases our ability to properly support your product. When systems require remote access, our Customer Support team utilizes the GoToAssist Express application. Screen sharing and remote control of customer computers is 100 percent permission-based, and data is fully encrypted end-to-end using Secure Socket Layer (SSL) and government-approved 128-bit Advanced Encryption Standard (AES) encryption.

Please visit http://www.GoToAssist.com for more information.

Professional Services for Call Accounting

If you have a call accounting project in mind but lack the time or resources to handle it in-house, our Call Accounting Professional Services team is ready to help. For projects that fall outside of our software maintenance coverage, we offer Professional Services at reasonable prices to any Veramark customer with an active maintenance agreement.