Staffed by experienced communications and IT experts, our team is focused on rapid implementation, trouble-free operation, and administrator satisfaction. Veramark's Customer Support team offers customers a vast array of resources to help you get the most out of your Veramark solutions.
Leverage a wide range of support resources:
- Telephone and email support
- Implementation assistance
- On-site training
- Off-site training
- Remote diagnostics
- Data transfer services
Our Customer Support team will facilitate your implementation and ensure smooth on-going operations.
Phone Support
Our Rochester, New York based Technical Support
team is available to assist you Monday through
Friday from 8:00 AM to 8:00 PM EST.
eCAS® Helpline: 585.381.0115
VeraSMART® Helpline: 585.249.3310
Online Support
Customers with an active Veramark maintenance agreement have complete access to all the useful resources available within our online support site 24/7. Within this site you can access product documentation, FAQs, training videos, and download product upgrades/hot-fixes, access product updates (such as V&H default rate tables) and much more.
Login now to the Tech Support Website: Simply enter your product serial number to gain access to the site. Your product serial number can be found on the "About eCAS" or "About VeraSMART" page within the software.
If you do not have or cannot find your product serial number, please contact our Sales Support team at 585.383.6806 or via our contact us page.
Remote Access Support
With today's tightly-secured information technology environments, Veramark is committed to ensuring your network security while also providing the outstanding technical support you have come to expect.
Remote access to your eCAS or VeraSMART system increases our ability to properly support your product. For detailed instructions please login to the customer support website to view the remote access procedures.
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When systems require remote access, our Customer Support team utilizes the GoToMyPC Remote Access application, which is fully HIPAA Compliant. For further information on HIPAA Compliancy as it pertains to GoToMyPC, please visit https://wwwgotomypc.com/security |
To schedule a remote access session with GoToMyPC, contact the Customer Support team at tech_support@veramark.com for setup information. You will receive a GoToMyPC meeting confirmation, along with setup instructions via email.
Training
For customers who desire classroom training, initial classes can be held at either Veramark headquarters or at the client's site. Refresher classes are offered via teleconference or Internet.
Data Transfer Services
Veramark can assist you in converting your data for input into our software.