Our Experienced Support Staff
Is Ready to Assist You

Our Rochester, New York based
Technical Support team is available
to assist you Monday through Friday
from 8:00 AM to 8:00 PM EST.

VeraSMART Helpline:
585.381.0115

Remote Access Support

With today's tightly-secured information technology environments, Veramark is committed to ensuring your network security while also providing the outstanding technical support you have come to expect.

Remote access to your VeraSMART system increases our ability to properly support your telecom expense management product. When systems require remote access, our Customer Support team utilizes Webex® technology. Screen sharing and remote control of customer computers is 100 percent permission-based, and data is fully encrypted end-to-end using Secure Socket Layer (SSL) and government-approved 128-bit Advanced Encryption Standard (AES) encryption.