Process Workflows for MACD, Discovery and Dispute, and Help Desk Boost Productivity and Reduce Operating Costs

VeraSMART makes it easy to automate a wide range of Telecom Expense Management (TEM) processes, reducing labor demands, enforcing process compliance, improving productivity, and reducing telecom spend.

Workflows are highly configurable and can be modified to meet your specific needs. An optional Business Process Editor provides capabilities to create custom workflows to support your organization's TEM processes.

Workflows that can be separately licensed and added to your VeraSMART system include:

• Help desk workflow – Ensures that every service request is properly routed and escalated as necessary, automatically logged, and resolved according to applicable policies and SLAs. The highest standards of customer service are maintained at the lowest possible cost to IT. Download PDF >
• MACD workflow – Defines and coordinates each action that needs to be completed to ensure smooth and timely work order resolution, saving time, effort, and expense. Inventory is automatically and accurately updated.
• Discovery and dispute workflow – Automates key steps in the investigation and resolution of questionable invoice charges.
• Additional workflows incorporated into VeraSMART components, such as Invoice Management and Ordering and Provisioning Management, automate and streamline these TEM processes to improve compliance with TEM best practices, improve productivity, and reduce costs.

For more information about VeraSMART TEM workflows, please contact Veramark at info@veramark.com.