Call accounting software provides essential data for today's business world
Veramark call accounting solutions
With unmatched technical expertise and unparalleled customer support, Veramark is the recognized industry leader for call accounting solutions. Our software enables organizations of all sizes to gain visibility into and control over their voice, data, and wireless communications networks. Call accounting is a vital part of a VoIP environment. Monitoring traffic, catching out-of-policy usage, and assigning financial accountability for telephone use assists enterprises in meeting cost optimization and capacity planning objectives.
eCAS Call Accounting is a powerful, Web browser-based call accounting software solution for small- to mid-size organizations. eCAS lets you access business-critical information from virtually anywhere, providing call record data that improves your ability to make informed business decisions. Learn more >
VeraSMART Call Analytics, the next-generation call accounting software solution, includes all the call accounting functionality of eCAS, plus lots more: increased flexibility, added scalability, and the option to add additional VeraSMART components as your business needs evolve. Learn more >
How call accounting software works
Call accounting applications collect call records from traditional switches, IP switches, or a combination of both. Call records provide information regarding what telephone numbers were dialed, what extensions are being used to make calls and the phone numbers being called, the length of the calls made, the date and time of the calls, and what each call costs. From that data, comprehensive reports can be produced which help businesses analyze the information according to their needs.
How eCAS Call Accounting software works (click to enlarge)
Applications for call accounting
Today, call accounting applications extend well beyond the telecom or IT department; call accounting can benefit virtually every department in your organization. Properly used, call accounting systems can help you define employee productivity expectations, track emergency 911 calls, allow your organization to reconcile phone bills, and even identify possible abuse of the telephone network.
- Track emergency calls, international abuse, and internal harassment
- Minimize potential fraud
- Protect against litigation
- Detect international abuse
- Track internal harassment
- Satisfy regulatory requirements for retaining call record history
- Manage employee directory
- Track sales productivity
- Record which accounts they are prospecting
- Monitor employee performance for goal attainment
- Track ROI on marketing/advertising campaigns
- Understand how staff is using the phone
- Determine adequate trunk capacity and staff to meet customer demands
- Track how long customer calls are in queue and on-hold
- Allocate all telecom-related charges
- Charge clients for telecom expenses
- Track Directory Assistance charges