All the Capabilities of eCAS…and More

If you're making the move from eCAS to VeraSMART Call Analytics, you can look forward to new and enhanced features and functionality – without giving up a thing. The VeraSMART 8.0 Call Analytics gives you all the capabilities you've come to appreciate in eCAS, plus greater configurability and scalability. When you need to add capabilities – such as invoice or asset management, or the ability to collect and report on your international call activity – you can quickly and easily add additional VeraSMART comoponents to your Call Analytics package.  It's all the power of eCAS – and lots more!

Call Analytics is available as a complimentary upgrade to eCAS users as part of their 2009 annual maintenance renewal. For more information on the free upgrade, please contact orders@veramark.com

What is VeraSMART Call Analytics?

Call Analytics is the core component of the modular VeraSMART Communications Management Suite. It's the seamless upgrade path for eCAS users in search of increased flexibility and functionality. Call Analytics includes:

• Favorites – allows each user to create quick links to the VeraSMART pages they most often use, saving time and reducing "clicks" for everyday tasks.
• Organization – keeps user and resource information synchronized across the system.
• Call Accounting – captures call detail records (CDRs) from VOIP/PBX switches and other network sources, calculates usage charges, and allows charges to be assigned to extensions, personnel, or other user-defined billing numbers.
• Reporting and Data Analytics – user-configurable dashboards and extensive library of report templates with flexible filters and output options let users create unlimited reports customized to their specific requirements.

Why switch?

• Unlimited Scalability – eCAS limits you to 20,000 extensions and 100 switches. VeraSMART gives you room to grow. You can scale up your site model, extension model,    and add as many user accounts as your   business demands.
• User Defined Fields – VeraSMART lets you define fields to meet your organization's need to track information at a more granular level,  to enhance reporting and analytics, and  ultimately to get more value from your data.
• Configurable Views – eCAS is highly configurable. VeraSMART is more so. With the new configurable views capability, your VeraSMART administrator can create custom views that display just the information you   want to see, just the way you want to see it.

View side-by-side comparison of VeraSMART Call Analytics and eCAS >

Optional VeraSMART Components and Capabilities
 

• Charge Allocation –  allows the organization to capture total network expenses effectively
• Invoice Management – supports and promotes best practices for both wireless and non-wireless carrier invoice management
• Asset and Inventory Management – allows the organization to track inventory and management transactions related to stocking and assigning charge backs
• Service Management and Portal –  lets users initiate work/service request tickets and track their status online.
• International Call Rating – provides more than 130,000 global dialing codes and multi-currency CDR rating
• EZ-Share® – enables the export of data to general ledger, accounts payable, and human resources systems
• Directory Synchronization – lets you map Lightweight Directory Access Protocol (LDAP) directory data to the VeraSMART database